Folders and which numbers dial
What a folder is, what each pass dials, which numbers are skipped, and when the dialer waits for you.
Folders
Each folder is a DataSift filter preset. Turn folders on in Settings, Prospecting folders.
The folder's name sets its pass:
- A name with Ready To Call is the First pass.
- Follow Up 1, Follow Up 2 and Follow Up 3 are Pass 2, Pass 3 and Pass 4.
- Any other name dials like a first pass and shows Your folder.
Which numbers dial
On each record, these numbers are never dialed:
- A Litigator number, at any setting.
- A number marked Wrong, Dead or DNC in DataSift.
- A number under your Skip numbers under level (3 bars unless you change it), or with no score yet while that setting is on. A number marked Correct always dials, whatever its bars.
On a first pass, numbers with no result yet, No Answer and Correct all dial. On a follow-up pass, only numbers marked No Answer or Correct dial; untried numbers wait for the first pass.
Skipped numbers stay on the card, greyed out, with why: for example skipped: under 3 bars.
The order
- A number you marked Correct before rings first, whatever its tag or score.
- Then the highest HandRaise IQ score.
- Ties keep DataSift's order.
When a record is done
- Reaching the owner (Correct, or DNC with It was them) ends the record. Its other numbers aren't called.
- Correct with No change is the one exception: the record's other numbers still dial.
- Anything else moves to the next number, until none are left.
- Each pass through a record adds one call attempt in DataSift.
When the dialer waits
With the dialer on, the next call starts by itself, except:
- The first record of a folder, and the record after Skip this record.
- While a seller is calling in, on call waiting or on hold.
- While a seller who called you back is waiting on the card. Their Call back goes first.
Still stuck?