HandRaise

Help center

AI text replies

When a seller texts back, the AI answers in your voice or holds the text for you with a reply ready.

With AI text replies on your account, the AI answers sellers who text your numbers back. It reads each reply, answers the ones it can in your voice, and updates the record in your CRM. Anything it isn't sure about waits for you.

In Messages

  • All, Needs you and AI handled at the top of Messages sort the conversations.
  • Needs you means the AI held this one back: price talk, your own lead, a deal in progress, or a reply it wasn't sure how to read. Open it and its suggested reply is already in the message box. Send it as is, edit it, or tap Dismiss if you handled it another way.
  • AI handled shows what the AI did, like Interested, Not interested or Wrong number. Texts the AI sent say AI under them.

While you dial

When the AI answers a seller who's interested, a quiet banner shows over your call: AI replied with their name. Tap Call next and they go first, ahead of the next record, with the sellers who called you back.

Good to know

  • Text a seller yourself and the conversation is yours: the AI steps back from it.
  • The AI never texts someone who opted out. A seller who asks to stop, in any words, goes on the STOP list.
  • Replies go out between 8 AM and 8 PM, from the number the seller texted.
Still stuck?

Ask the help chat in your dashboard, or reach our team and we'll sort it out.