Fixes for common problems

The quick fix for the things that trip people up most.

A call won't connect or nobody can hear me

• Chrome: click the lock icon left of the address bar and set Microphone to Allow, then reload.
• iPhone: open the iPhone Settings app, scroll to HandRaise, and turn on Microphone.

My calls don't ring

• Check Settings, Phone line. It should say connected.
• Chrome: keep Chrome open. The extension rings as long as Chrome is running.
• iPhone: keep the HandRaise app open. Ringing while the app is closed is coming soon.
• On a team, a number only rings the people it's set to ring. Check Numbers in the dashboard.

I don't get notifications

• iPhone: open the iPhone Settings app, then Notifications, then HandRaise, and turn on Allow Notifications.
• Chrome: make sure notifications for Chrome are on in your computer's settings.

My texts don't send

• New numbers can't text until the carriers approve the texting registration. Our team tells you when it's done.
• A seller who texted STOP shows as opted out and can't be texted.

The Chrome extension looks out of date

Go to chrome://extensions and click the reload arrow on HandRaise.

I can't sign in

Click Forgot password on the sign-in screen, or go to handraisephone.com/login. The reset link works for one hour.

Still stuck?

Ask the help chat in the dashboard, or contact our team.