A call didn't ring

On your device

1. Open Settings and check Phone line. It should say Ready. On the iPhone, tap Offline · retry or Not connected to connect again.
2. Check Calls ring on. No seat means this login can't take calls; the owner can move the seat in Team.
3. Chrome: keep Chrome open and signed in. iPhone: keep the HandRaise app open. Ringing while the app is closed is coming soon.

On the number

In the dashboard, open Numbers and tap the number they called.

1. In Rings, make sure you're in Who it rings, and that Rings on has iPhone or Chrome checked for you.
2. Check Ring for. It's 20 seconds unless you change it. Too short, and calls go to voicemail before you can answer.
3. Check Hours in A call comes in. After hours, calls go straight to voicemail.

Only the owner or a lead manager can change a number's setup.

Good to know

• Declining on one device stops your other devices too.
• On a team, someone else may have answered first.
• With two calls going, a third caller goes straight to voicemail.
• Every missed call is in Recents, and sellers on a DataSift record show in Called you back on Home.