Privacy policy

Effective October 25, 2026

This policy explains what HandRaise collects, why, and what you can do about it. It covers the website, the dashboard, the iPhone app, the Chrome extension and the phone service. We never sell your information.

What we collect

• Account details: your name, email, mobile number and company, plus your team's names and roles.
• Calls and voicemails: who called whom, when, for how long and the outcome, plus call and voicemail recordings.
• Transcripts and AI notes made from your calls and voicemails.
• Texts you send and receive through HandRaise, and opt-out requests.
• From the CRM you connect: the contact and property details on the records you give HandRaise access to, like names, phone numbers, addresses and notes.
• Your calling numbers and how they're doing, like answer rates and spam labels.
• Your devices: the app version, and a push token so your iPhone can ring for calls.
• Site and app use: the pages and screens you open, plus technical details like your IP address and browser.
• Messages you send to our sales or help chat.
• Billing details, once billing is live. Our payment processor handles them, and we never store your full card number.

How we use it

Only to run HandRaise for you:

• Placing and receiving calls and texts, and saving outcomes to your CRM.
• Writing AI notes, answering calls and drafting text replies, when you turn those features on.
• Scoring numbers for HandRaise IQ and checking number health for CleanLine.
• Support, security, fraud prevention and fixing problems.
• Billing, and emails and texts about your account.
• Improving HandRaise. We don't let AI providers train their models on your calls, notes or messages.

Who we share it with

We share information only with companies that help run HandRaise, only for that job:

• Telnyx: phone numbers, calls, texts and recordings.
• Anthropic: AI call notes, AI answering, AI text replies and our chat.
• Cloudflare: delivering and protecting our website and dashboard.
• Apple: push notifications to the iPhone app.
• A phone data provider: scoring numbers for HandRaise IQ.
• Stripe: payments, once billing is live.
• Google Fonts: our website loads its fonts from Google, which receives your IP address.

We also send data to the CRM you connect, because you asked us to. We may share information when the law requires it, to protect people or HandRaise, or as part of a sale or merger of HandRaise, where this policy keeps applying.

Text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Reply STOP to any text from HandRaise to opt out, or HELP for help. Message frequency varies. Message and data rates may apply.

We don't sell your information

We don't sell or share personal information for advertising, and we don't run ad trackers.

Cookies and storage

Our website sets no tracking or advertising cookies. When you sign in, we set one cookie that keeps you signed in. The chat keeps your conversation in your browser until you close the tab. Cloudflare, which protects the site, may set a cookie that tells people apart from bots.

How long we keep it

• While your account is open, we keep your data so HandRaise works, unless you delete it sooner.
• After you cancel, we delete it within 30 days. Copies in backups are gone within 90 days.
• We keep what the law requires us to keep, like billing records, for as long as it requires.

Security

We protect your data with encryption in transit, hashed passwords and access limited to the people who need it. No system is perfectly secure. If a breach affects your data, we'll tell you as the law requires.

Where your data lives

We store data in the United States. Our providers may process it in other countries where they operate, under the same protections.

Your choices and rights

Wherever you live, you can ask us to:

• Show you the personal information we have about you.
• Correct it.
• Delete it.
• Give you a copy you can take elsewhere.

We'll answer within 30 days. You can also turn off call recording and AI features in your settings. If you're someone our customer called or texted, like a homeowner, we'll pass your request to that customer, since they decide how their records are used, and help them carry it out.

Business use only

HandRaise is for businesses. It isn't meant for children, and we don't knowingly collect information from anyone under 18.

Changes to this policy

We may update this policy. If a change is significant, we'll email you or show a notice in HandRaise before it takes effect.

Contact

Questions or requests? Please call or text us at (757) 790-8569, or use the chat on this site.